Head of HR - Operations - c£60k - central Birmingham
- Employer
- Jo Wake Recruitment Ltd
- Location
- Birmingham, West Midlands
- Salary
- c£60k; pension; 25 days holiday & BHs
- Closing date
- 1 Mar 2019
View more
- Sector
- Engineering / Manufacturing, Logistics & Security, Chemical, Oil and Gas, Utilities / Energy, FMCG, Information Technology / Tech / Telecommunications, Travel / Transport
- Contract Type
- Permanent
- Hours
- Full Time
- HR Jobs Level
- Director / Head / VP, Business partner
- Specialist Area
- General HR Function
- CIPD Membership
- CIPD Member, Non CIPD member
Job Details
Head of HR – Operations – c£60k – central Birmingham
This is an excellent opportunity to join a market leading organisation in a newly created role which reports into the HR Director.
You will be leading an HR service delivery team of 4, providing operational support to the business and to the wider People team. The role has been created to improve the HR Service provision to the business, to identify process improvements and to simplify current practices.
This role will manage the flow of work to and from the HR Advisors and HR Administrators and assist in the implementation of a new HRIS.
Day to day responsibilities will include:
- To provide a best in class provision of HR services to the business
- To lead the team of 4, managing the workflow of transactional HR requests across the employee lifecycle, the ER case load and HR policy and guidance requests
- Review and manage volumes, quality and timeliness of transactional responses to ensure improving quality with a view to establishing quality service metrics
- Workflow Management to ensure effective quality and timely case resolution
- To ensure that processes and procedures are as simple and as effective as possible,
- To liaise with the internal Payroll team
- Developing dynamic & improved reporting processes to provide timely and accurate HR data
- To manage the ER caseload ensuring quality of case management
- Upskilling & developing the HR service team
The ideal candidate will have/be:
- Demonstrable expertise in leading & developing HR teams with strong track record of stakeholder management, performance management and budget control
- Demonstrable experience of implementing process improvements - ideally Lean
- Knowledge of tools and techniques needed to develop and maintain a high performance culture and efficient operational delivery
- Strongly data rationale with experience of data management improvement activities
- Good working knowledge of HR Information Systems
- Experience of payroll management
- Background as an HR Generalist with professional qualifications to CIPD level 7 (or equivalent)
- Strong interpersonal skills with the ability to build effective relationships with key stakeholders
Company
Jo’s USP is her HR market knowledge and extensive network which allows a hiring manager to tap into exceptional candidates, many of whom have been referred and recommended by others and who therefore may not be active in the open market. Jo also provides a ‘talent spotting’ service whereby she proactively introduces candidates offering an opportunity to acquire key talent ahead of the competition.
To candidates, she is able to recommend relevant organisations which offer both the cultural fit and career opportunities that meet their aspirations and expectations.
Jo is also able to provide a confidential service with regard to salary benchmarking, CV presentation and interview advice & techniques.
- Website
- http://www.jowakerecruitment.com/
- Telephone
- 07970 203002
- Location
-
2 Cricks Retreat
Great Glen
Leicester
LE8 9FF
United Kingdom
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