HR Case Manager

This is an exciting opportunity to work across 33 Government departments and agencies.
09 Jun 2017
23 Jun 2017
Specialist Area
Employment Law, HR function
HR Jobs Level
Contract Type
Full Time

This is an exciting opportunity to work across 33 Government departments and agencies providing a professional HR Case Management service. This will involve providing legally compliant and business focused HR advice to a diverse range of managers on a wide variety of HR cases via email, remotely (by telephone), and face to face.

The Government departments we support vary hugely in size, structure and purpose, so we can guarantee a varied and interesting workload, providing significant development opportunities for an individual passionate about HR casework.

Civil Service HR Casework (supplied by MoJ) is a dynamic but inclusive team of around 150 individuals who are focused on supporting and engaging our people, as demonstrated by our Investors in People accreditation. We offer flexibility on working hours for our staff to encourage a positive work life balance through our ‘The Way We Work’ scheme.

HR Case Managers will be responsible for:

     managing a portfolio of HR cases within designated geographical areas with considerable autonomy. Examples of a HR case include (but are not limited to); long term sickness, conduct and discipline, grievances and grievance panels, appeals against warnings and dismissals, CSABs and Employment Tribunals.


     ensuring cases are managed to a timely and appropriate conclusion adhering to employment law, policies, business and operational need.


     providing managers with advice and guidance which adheres to a range of policies and terms and conditions and meets the operational and business needs.


     coaching managers to improve their competence and confidence to manage cases.


     delivering a high quality service to all parties involved in an HR case.


     exhibiting a strong customer service focus.


     accurately recording, and providing management information as required.


     demonstrating a pragmatic attitude and taking responsibility for personal development and contributing to growth within the team.


     pro-actively supporting a culture of continuous improvement and initiatives within HR, including managing or leading projects.


Skills & Qualifications

Recent experience of managing HR cases and knowledge of employment law are required.

A candidate should be CIPD qualified or willing to work towards, and pass, the qualification in a way and time frame agreed with the line manager. 

To find out more or apply for this vacancy please visit:, follow the link ‘Apply for a Job’ and search reference 9352.

Closing date for receipt of applications is: 23 June 2017 at 23:55pm