Learning and Development Advisor
Salary: £30,000 per annum
Location: Head Office - London
Contract type: Permanent
Hours: Full time, 35 hours per week
About the role
We are looking for an engaging and enthusiastic L&D Advisor who has a real passion for learning and development to join our small but busy L&D team. You’ll be managing the roll out of a variety of learning programmes and play a key role in developing the organisation’s skills, knowledge and behaviours to help reach our strategic goals.
You’ll use your experience and expert knowledge of L&D best practice to coach and persuade others to think differently about their learning and development needs. With your excellent communications skills, you’ll be able to establish effective relationships across the charity and be able to create exciting communications to engage all staff members with the wide range of learning and development opportunities.
This is a great opportunity for a creative and pro-active individual who loves working with people and seeing them reach their full potential.
How to apply
To apply, please visit our website via the button below.
Closing Date: 20th August 2017
First Interview: 24th August 2017
Second Interview: 29th August 2017
Job Title: Learning and Development Advisor
Hours: 35 per week
Type of Employment: Permanent
Location: Head Office - London
Line Manager: Learning and Development Manager
Main Purpose of the Job
This is an exciting L&D role within a small but ambitious department, which plays a big role in developing the organisation's skills, knowledge and behaviours to help reach our strategic goals. Reporting to the L&D Manager you will understand business needs and use your innovative approach to manage the roll out of a wide variety learning programmes ensuring that staff experience a consistently engaging, valuable and memorable experience.
In addition you will offer support and advice to staff to help understand their training needs and provide guidance on learning plans to enable them to achieve their goals and objectives. Your organisational skills will mean you plan programmes, coordinate L&D, manage the L&D evaluation framework and effectively demonstrate the impact of L&D on the charity and recommend improvements.
Key Areas of Responsibility
Development and Delivery of Training
Contribute towards the development of an imaginative, creative and forward looking learning and development offer for the charity
Manage the roll out of learning programmes such as management development programmes throughout the whole learning cycle from internal communications to evaluation
Produce a range of bespoke ‘action based’ dynamic, blended and innovative training initiatives across the 70:20:10 spectrum
Utilise e-learning and digital learning platforms
Support and Advice
Support staff members to understand their learning and development needs using coaching style techniques.
Use your expert knowledge to recommend a blend of learning that will support them to achieve their goals.
Communication and Engagement
Create and maintain good working relationships with teams across the charity enhancing the credibility of the department.
Engage with a variety of staff in a persuasive manor that helps them think differently about their learning and recommend learning options to teams and individuals.
Create persuasive and engaging communication(s) (web, emails, training handouts, design etc.) to ensure all staff know about learning opportunities and how to access them.
Negotiate with external training providers ensuring content, design and price of training is value for money and of the highest standard.
Provide constructive feedback to external facilitators and trainers to ensure the standards of training and support delivered are high.
Planning and Organising
Ownership for planning, organising and rolling out L&D programmes
Manage the centralised roll out of mandatory training, ensuring all staffs’ mandatory training is up to date
Responsible for arrangements/ logistics for learning and development activities including booking suppliers, venues, and catering
Manage course administration processes including the booking and confirmation of places on courses, and ensure joining instructions and programmes are sent to participants in good time
Manage the payment process for invoices
Lead the development of new or modified training processes including more efficient and effective booking systems, records, collation and analysis of evaluations
Responsible for the management of internal training data (i.e. PDP analysis, training records, evaluation analysis) in line with data protection rules and the creation and maintenance of internal training resources (i.e. guides, intranet content, processes etc.)
Metrics and Analysis
Analyse data such as PDPs to gain insight into the needs of the charity and make recommendations as needed to the L&D Manager.
Collect and analyse training feedback evaluating learning and recommending improvements to the L&D Manager.
Work with the HR Manager to utilise the HR system in order to capture training and produce reports and stats from it.
Undertake any other duties that are commensurate with the post as requested by your manager
Carry out the duties of post in accordance with Teenage Cancer Trust policies and procedures
Supervise office L&D volunteers as required
Represent L&D in cross divisional work as required
Disclosure and Barring Checks
This role will have no direct contact with young people or access to any databases that hold information about those we support. It is therefore subject to a basic DBS check.
Internal: All staff across all departments, working closely with HR
External: Training providers for planning, external facilitators, external designers, room bookings/ venue hires
5 A*-C GCSEs including Maths and English
Degree level qualification or equivalent experience
Experience of working in a Learning and Development function
Experience of managing the roll out and delivery of a learning programme, for example the communication, logistical planning and evaluation of a programme
Experience of providing Learning and Development advice and support to staff
Experience of Learning and Development administration and planning
Evaluation of training programmes
Knowledge of L&D best practice, up to date trends in learning including designing learning interventions in line with the 70% 20% 10% model of learning and blended learning
Knowledge of training delivery - action-based learning
Knowledge of using technology to enhance learning and deliver training including e-learning
Analytical and evaluation skills
Excellent communication skills, both written and verbal
Training and learning design (throughout 70%, 20%, 10%)
Ability to champion learning and be seen as a credible expert
Administration, planning and logistics skills
Ability to re-priorities and deal with last minute changes
Ability to work independently picking up tasks with little direct supervision
Ability to use initiative to take decisions
Ability to analyse situations and manage or escalate them where appreciate
Persuasive communication skills and style, both verbal and written
Passion for learning and development
Loves working with people and developing them to fulfil their potential
Always looking to improve things
Engaging and Enthusiastic
Willingness to travel within the UK and work out of hours on occasion
Commitment to the philosophy and ethos of Teenage Cancer Trust
CIPD qualification (desirable)
Working in the charity sector
Delivery and facilitation of action-based learning through a number of different business or soft skill subject areas to a variety of audiences
Marketing and internal communications skills