Head Of Business Operations – Kingston Upon Thames
1 day left
- CIPD Membership
- Non CIPD member
£63,439 per annum for 36 hours per week based at County Hall, Penrhyn Road, Kingston Upon Thames. This position is based inside our main County Hall building, click HERE to see a 360 degree view of the building and surrounding area.
Flexible working supported where possible, laptop and mobile supplied. 24 days annual leave, local government salary-related pension offered as well as the option to join the car lease scheme. For more information, please visit MyBenefits for Surrey County Council staff.
About the Role
Orbis is a shared services partnership between Brighton and Hove City Council, East Sussex County Council, and Surrey County Council. Our integrated business services work with over 450 schools and 150 academies, numerous district, borough and town councils, and several healthcare providers. Our purpose is to deliver greater value for our councils, residents and customers. We do this by generating efficiencies and exploiting the benefits of sharing people, resources and technology.
Our aim is to grow our influence by working with like-minded organisations who believe as we do, that greater things can be encompassed through true integration and partnership working. Today, Orbis is the largest local government shared service partnership of its’ kind in the UK. We know that our people are our greatest asset and are the key to successful partnership working. We are proud of our public sector heritage and that our employees demonstrate expertise, passion, innovation and customer-focus in everything they do.
We are looking to recruit a Head of Business Operations for our Surrey based team to help us harness and continue embellishing a culture of continuous improvement.
To do this we are looking for a leader, not a boss, who can use their expertise and personality to drive down unit cost to achieve operational excellence whilst understanding staff motivation and moral are critical to support this.
The position will also work closely with the senior management team and our commercial team to help explore and identify commercial opportunities. An ability to build strong working relationships with internal staff and external stakeholders will be key and you will be a champion for the work that we do inspiring others.
The post holder will also act as the strategic process owner for the Hire to retire part of our operation on behalf of the partnership, so should also carry significant Operational HR expertise to be able to facilitate process improvement in our transactional areas. Working closely with the Corporate HR senior management you will drive the teams forward to be seen as leaders in the HR shared service industry.
The way in which we go about our work is fundamentally important to us helping support the culture we want to achieve. As such we have developed an Orbis behaviour framework which describes practical action for ourselves and what we should experience from each other. Behaviours make the values real and as part of Orbis we aim to achieve all eight. For more information please see the attached document to this advert.
To be considered for interview your CV and personal statement will clearly evidence:
- Significant experience of successfully managing a large (100 plus) high performing private sector operational team or public sector experience of working in partnerships delivering competitive back office services.
- Ability to cultivate a performance culture utilising metrics and reporting to monitor team effectiveness.
- Experience of driving and delivering continuous improvement and change management with tangible results.
- Proven background in creating successful commercial business with high customer retention.
- An ability to build, sustain and grow relationships with internal and external stakeholders. This would be of most relevance if there is demonstrable experience in managing demanding clients for back office services.
For more information on this position please review the Job Description attached to the bottom of this advert before applying. If you have any questions regarding this position or would like an informal chat, please contact Mike Lea on 020 8541 7940.
The job advert closes at 23:59 on 24th September 2017.
Please note, if access to the GCSX (PSN) network is required for this role, a Basic Disclosure (DBS check) will be required to meet the Government Baseline Personnel Security Standards.
Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
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