MAIN PURPOSE OF JOB:
Deliver a proactive and flexible HR service by providing relevant and appropriate HR support to the senior Board, Regional Directors and Managers whilst driving best practice and ensuring compliance with all company procedures, documented policies and employment legislation.
To be pro-active and responsive to the needs of managers and staff, reflecting the company’s objectives.
To provide support for the HR Director and other members of the HR and Company Secretarial team.
MAIN WORKING RELATIONSHIPS
Head Office personnel
Branch and Departmental Managers
Customers – internal and external
OBJECTIVES AND KEY TASKS
To interpret and research employment law and HR best practice to ensure advice and guidance is both accurate and up to date. Ensure management teams are appropriately updated on new employment legislation.
To provide first level, best practice operational guidance to managers and Regional Directors on:
- recruitment, selection and induction processes;
- disciplinary and grievance investigations;
- performance management processes;
- change management processes;
- sickness absence management;
- maternity/paternity/parental leave etc;
and all other HR policies and procedures, in line with current legislation.
To advise and attend recruitment/disciplinary/grievance meetings as appropriate (and take notes at such meetings as required).
To carry out Exit Interviews and report findings to HR Director and Senior Board.
To analyse HR data and to produce reports, including any recommendations, for HR Director and Senior Board.
To oversee the issue of contracts of employment and extensions/changes to contracts for Caffyns employees.
To attend training (and maintain Personal Development Plan as required.)
To maintain knowledge of current employment law and HR best practice, and adhere to company policies and guidance.
To promote the company and HR function’s profile internally and externally at all times.
To work flexibly and provide cover for colleagues across the department when necessary.
To ensure high standards and quality of work at all times.
To draft and produce correspondence in relation to HR issues.
To assist in the Company Secretarial work as required.
To provide a secretarial service to the HR Director and the senior Executive team as required.
To provide a general administration and an efficient support service as required e.g. updating of HR employee database, HR spreadsheets, answering telephone calls, taking messages, typing letters, responding to external reference requests, whilst communicating effectively and professionally with both internal and external customers, ensuring confidentiality of all written and verbal communication.
To carry out other duties commensurate with the post as directed.
This list of duties is not exhaustive and other tasks and responsibilities will be required of the post holder including any other duties commensurate with the post as requested by the HR Director and Senior Board.
All information relating to customers and the business is to be treated confidentially in line with Company procedures.
HEALTH & SAFETY
Caffyns has an obligation under the Health & Safety at Work Act 1974 to provide safe and healthy working conditions. All employees are required to co-operate with management in discharging this responsibility and must take responsible care for the health and safety of themselves and others.
TERMS & CONDITIONS OF EMPLOYMENT
Other terms and conditions are as reflected in the contract of employment and company policies and procedures, as amended from time to time and as governed by statute.
Essential: English and Maths GCSE at grade C or equivalent
Desirable: Associate or Chartered member of CIPD
Skills and Experience:
Proven knowledge of employment legislation and HR procedures and policies
Proficient in the use of MS Office and HR Systems
Proven written, numerical, communication and verbal skills
Accurate typing skills recognising need for attention to detail
Previous HR admin/advisor related experience
Experience of corresponding and communicating with employees
Proven experience of working within a constantly changing environment
Car Driver as travel to branches by pool car required
Understanding of the need for confidentiality
Excellent interpersonal skills to form effective working relationships based on trust at all levels
Demonstrate flexibility and adaptability to be successful in a changing environment
Focuses on delivery with excellent time management skills
Excellent organisational and planning skills
Able to establish effective working relationships with varied personnel.
Able to persuade negotiate and influence others.
Ability to sometimes deal with difficult, impatient or distressed people.