Leamington Spa, England
£20000.00 - £25000.00 per annum + Additional Benefits
04 Jun 2018
04 Jul 2018
Tamara Bilclough
Specialist Area
Learning and Development
HR Jobs Level
Contract Type
Full Time
Permanent Training job in Leamington Spa

Training Officer - Warwick

Your new company
One of the largest law firms in the Midlands, which provides advice for over 170 clients is looking for a Training Officer in Debt Recovery Unit. If you have an experience in recovering debts on behalf of banks, financial and insurance institutions and retailers please apply now!

Your new role

* Develop and provide induction and role based training activities ensuring that all employees leave training with a complete understanding of their role and the necessary skills and knowledge required to fulfil their position.
* Ensure that employees' training needs are assessed at the outset of employment and at regular intervals (including if their role changes) thereafter.
* Listen in to calls and provide feedback to employees on their performance and offer advise where needed.
* Provide appropriate training, coaching and support to employees to ensure that any relevant training and development needs are satisfied.
* Liaise with clients and implement any client changes communicating these to the department.
* Keep training logs and policies and procedures up-to-date.
* Keep Team Leaders apprised of staff training & development needs and outcomes.
* Conduct training needs analysis, liaising with the Operations Risk Manager and the Head of Operations to identify trends and focus areas for training.
* Design and expand training and development programmes based on the needs of the organisation and the individuals within the department.
* Have an understanding of e-learning techniques, and where relevant, be involved in the creation and/or delivery of e-learning packages.
* Research new technologies and methodologies in workplace learning and present this research.

What you'll need to succeed

* Previous training experience, ideally within a debt Collection or Finance environment
* Proven ability in improving performance through coaching and development including morale and interpersonal skills

What you'll get in return
You will be working with the largest law firm in Midlands. You will receive a permanent contract, benefits package which include 22 days of annual leave, a bonus scheme, pension, healthcare scheme and childcare vouchers.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on 02476 902024

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