L&D Consultant

Location
London, England
Salary
£40000 - £45000 per annum
Posted
12 Jun 2018
Closes
12 Jul 2018
Ref
13928428/001
Contact
Sam Watson
Specialist Area
Learning and Development
HR Jobs Level
Trainer
Sector
Training
Contract Type
Permanent
Hours
Full Time

A leading property business based in central London.


Description

*

*
* Deliver and help implement the training modules as aligned within the key measures of success (this will include travelling to our regional offices)
*  Develop teams in areas of customer service, negotiation, successful client management and communication.
*  Plan and prepare for learning sessions
*  Deliver internal training as required including Managing & Motivating People, Maximising Personal Impact, Effective Communication Skills and Managing and Adapting to Change.
*  Design and deliver training as required
*  Facilitate the bi-monthly Residential Induction programme along with the L&D assistant
*  Assist the L&D Manager with the annual performance appraisal process including collation and chasing of appraisals according to the performance management timetable
*  Collaborate on the design and then delivery of Learning and Development project work as required
*  Deal with all Learning and Development issues and queries as required
*  Ensure programmes are appropriately evaluated and that feedback is acted upon.
*  Support the L&D assistant to organise venues for all internal/external courses as appropriate
*  Provide updates and details on new courses and latest trends


Profile

 Degree educated

 CIPD Training Qualification

Career Experience Required:

 Credible experience in a similar role with 3-5 years' experience in the delivery of Customer Service Training.

 Understanding of DISC and Psychometrics

 Experience of using a Blended Learning approach (Digital learning, webinar, Classroom)

Particular Aptitudes/Skills Required:

 Extremely professional and presentable

 Proactive, a self-starter, responsive and collaborative

 Highly experienced in delivering Customer Service Excellence

 Excellent facilitation skills

 Excellent communication skills, verbal and written

 Exceptional inter personal skills

 Strong organisation skills and effective time management

 Computer literate - experience in working with Microsoft office applications PowerPoint, Word, Excel

 Demonstrates the values

 A willingness to travel to our regional offices across the UK as and when required


Job Offer

£40,000 - £45,000 plus benefits