IT Learning Coach

Location
London, England
Salary
£42000 - £46000 per annum
Posted
12 Oct 2018
Closes
11 Nov 2018
Ref
13960646/001
Contact
Jason Hurnaum
Specialist Area
Learning and Development
HR Jobs Level
Trainer
Sector
Legal
Contract Type
Permanent
Hours
Full Time
My client are a leading professional services firm based in the city of London.


Description

* To provide effective and professional induction training to new staff on standard and customised applications using a variety of delivery methods.





* To provide remote training using web or video conferencing tools for the purpose of raising skill levels and delivering short customised training sessions and programmes.





* To design, create and maintain high quality interactive and engaging learning materials including eLearning, videos, tip-sheets, animations and user guides.





* Work alongside SMEs or stakeholders to identify training needs and to analyse the scope and requirements of courses to ensure that the design meets the learning objectives.





* Analyse the quality and effectiveness of delivered training using assessment and feedback reports.





* Complete quality assurance testing and piloting of learning content integrating user feedback into the design.





* To assist in administrative tasks such as dealing with requests for support and training and maintaining the LMS.





* Administrate the firm's internal MOS programme including processing new registrations, preparing welcome packs, booking test appointments, liaising with delegates and communicating with our suppliers.





* Participate in regular floor walking and where appropriate provide at-desk application support, or remote screen sharing to help colleagues across all locations.





* To participate in all training aspects of IT projects that impact the business.





* Maintain an up-to-date knowledge of existing technologies in use and learn new systems or improvements to current software as required.





* Be committed to developing their own personal and professional skills through a variety of methods such as training and networking etc.


Profile

Experience desired:



* At least two to three year's training experience. Experience of working in a law firm highly desirable.





* Windows 7 and 10, Microsoft Office suite 2010, 2013, 2016 and O365





* Document Management Systems (eDOCS DM, iManage)





* Knowledge of time recording systems (Aderant Expert Time)





* InterAction





* BigHand Digital Dictation





* iPhone and iOS





* Adobe Creative Cloud (InDesign)





* Articulate Storyline, Camtasia or other eLearning authoring software





* Training certified, TAP accredited or willing to work towards these as part of your development





* Experience of managing and delivering training for significant IT projects





Qualities:

The successful applicant will have/be able to demonstrate:

* An ability to work collaboratively within a team and support IT objectives to enhance its reputation within the firm.





* A good knowledge of legal procedures and business awareness





* Demonstrate strong time management skills with the ability to multitask effectively





* Have excellent written and verbal communications skills with an ability to flex tone to suit audience





* Have good relationship building skills with the ability to deal with partners, associates and support staff at all levels.





* Ability to produce technology rich training and support materials in an innovative way.





* Exceptional customer service and client facing skills





* Ability to adapt to shifting priorities and adapt plans accordingly





* Be able to demonstrate good initiative and problem solving skills, but will ask for assistance and direction when unsure





* Attention to detail, strong administrative skills and flexibility





* Be a good team-worker, but also be strongly self-motivated





* Remain calm under pressure





* High level of confidentiality and integrity



* Passion for training and developing others


Job Offer

£42,000 - £46,000 plus benefits

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