IT Learning Coach

London, England
£42000 - £46000 per annum
12 Oct 2018
11 Nov 2018
Jason Hurnaum
Specialist Area
Learning and Development
HR Jobs Level
Contract Type
Full Time
My client are a leading professional services firm based in the city of London.


* To provide effective and professional induction training to new staff on standard and customised applications using a variety of delivery methods.

* To provide remote training using web or video conferencing tools for the purpose of raising skill levels and delivering short customised training sessions and programmes.

* To design, create and maintain high quality interactive and engaging learning materials including eLearning, videos, tip-sheets, animations and user guides.

* Work alongside SMEs or stakeholders to identify training needs and to analyse the scope and requirements of courses to ensure that the design meets the learning objectives.

* Analyse the quality and effectiveness of delivered training using assessment and feedback reports.

* Complete quality assurance testing and piloting of learning content integrating user feedback into the design.

* To assist in administrative tasks such as dealing with requests for support and training and maintaining the LMS.

* Administrate the firm's internal MOS programme including processing new registrations, preparing welcome packs, booking test appointments, liaising with delegates and communicating with our suppliers.

* Participate in regular floor walking and where appropriate provide at-desk application support, or remote screen sharing to help colleagues across all locations.

* To participate in all training aspects of IT projects that impact the business.

* Maintain an up-to-date knowledge of existing technologies in use and learn new systems or improvements to current software as required.

* Be committed to developing their own personal and professional skills through a variety of methods such as training and networking etc.


Experience desired:

* At least two to three year's training experience. Experience of working in a law firm highly desirable.

* Windows 7 and 10, Microsoft Office suite 2010, 2013, 2016 and O365

* Document Management Systems (eDOCS DM, iManage)

* Knowledge of time recording systems (Aderant Expert Time)

* InterAction

* BigHand Digital Dictation

* iPhone and iOS

* Adobe Creative Cloud (InDesign)

* Articulate Storyline, Camtasia or other eLearning authoring software

* Training certified, TAP accredited or willing to work towards these as part of your development

* Experience of managing and delivering training for significant IT projects


The successful applicant will have/be able to demonstrate:

* An ability to work collaboratively within a team and support IT objectives to enhance its reputation within the firm.

* A good knowledge of legal procedures and business awareness

* Demonstrate strong time management skills with the ability to multitask effectively

* Have excellent written and verbal communications skills with an ability to flex tone to suit audience

* Have good relationship building skills with the ability to deal with partners, associates and support staff at all levels.

* Ability to produce technology rich training and support materials in an innovative way.

* Exceptional customer service and client facing skills

* Ability to adapt to shifting priorities and adapt plans accordingly

* Be able to demonstrate good initiative and problem solving skills, but will ask for assistance and direction when unsure

* Attention to detail, strong administrative skills and flexibility

* Be a good team-worker, but also be strongly self-motivated

* Remain calm under pressure

* High level of confidentiality and integrity

* Passion for training and developing others

Job Offer

£42,000 - £46,000 plus benefits

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