Customer Service Advisor

Are you an experienced Customer Service Advisor looking for a new opportunity in Warwick?

Do you have the knowledge and pace to join a Global Service business who are currently going through a vast amount of growth? If the answer is yes then I want to speak with you. My client is looking to add an additional head to their Customer Services team on a permanent basis.

As the successful Customer Service Advisor you will work closely with the Head of Customer service and team leaders. You will be responsible for a set portfolio of customers that reside in Denmark. You will take ownership of their order management which will include meeting set sales and targets. You will thrive in learning about new products and be able to up sell to set clients.



As the Customer Service Advisor you will:



* Proactively manage a portfolio of customers to increase sell out in accordance with set sales plans.
* Maximise sales opportunities for target products in support of pre-defined sales campaigns.
* Work in conjunction with Sales and Marketing to support key initiatives and product launches.
* Work with Sales teams to refine target customers and contact data to improve campaign efficiency and contact strategy.
* Pro-actively manage key campaigns for pre-defined customers to improve customer relations/satisfaction.
* Conduct customer satisfaction surveys to evaluate and improve the service offering.
* Manage orders to ensure they are in line with agreed targets / campaigns.
* Successfully communicate any order changes with a view to maintaining the ordered quantity and service levels where possible.
* Maximise any opportunities to deliver early and deliver optimally wherever the possibilities arise in line with customer's needs.
* Be the ambassador for the business including all brands and product groups during all customer interaction.
* Proactively see opportunities to advertise and enhance the business brand power.
* Be the face/voice of the business both externally and internally.
* Take responsibility for all customer queries relating to your agreed target customers and proactively manage it to resolution



The ideal candidate will need the following:



* Excellent communication skills both internally and with customers.
* Organised, numerate, with the ability to manage workloads and priorities under pressure
* Preferred experience in outbound call centre or order desk environment
* Systems literate with preference of SAP
* Flexibility and adaptability to changes when job demands it.

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