L&D Manager

L&D Manager

London

£40,000 - £45,000

JC7052

* Ready to take ownership of the L&D function?
* Enjoy the strategic but also love the frontline delivery?
* Looking for a role you can make your own and use your creativity?

Stepping into a newly created role, reporting to the company founders, you'll have the opportunity (and autonomy) to define the L&D agenda. In fact, although there are clear priorities, one of the first tasks will be for you to define your own role. You'll get the chance to use your creativity and do things your way, however, there is a solid platform to build from. Although it's a new role, L&D has been actively supported as part of a broader remit so there's a structure and materials for you to begin with.

If you are a 'control freak' there aren't many better opportunities. A full function post, you'll set the strategy, refine/design the materials and programmes and then deliver. Broad in terms of role scope but a size of company that you can really get your hands around. You'll be working in a modern, relaxed and grown-up culture, an environment that will give you flexibility in return for your accountability and results.

Strategically important and high profile, you'll be working for an organisation that differentiates itself through its customer service. Therefore, well trained, enthusiastic people are both the company's biggest asset and their competitive advantage. Core areas of developmental focus will be around: customer service (they have a pretty unique approach to this), management development (most managers are identified from within so you'll be a career builder), technical/compliance training (you'll make people great at what they do).

Experience in creating and delivering blended L&D solutions in a customer facing environment (e.g. retail, hospitality etc.) is necessary as you'll be setting the agenda so you'll need to know what good looks like. That said, as important, is your desire and ability to take ownership of the function, the way that your style fits in with the rest of the management team and your ability to make development compelling, fun and impactful (sheep dippers need not apply). The company's recruitment style isn't particularly formal or structured but if we were to put some behavioural competencies into the mix, we're thinking: proactive, ambitious, independent, self assured, creative and articulate (but if you get to interview don't expect to be asked to give 'an example of a time when…' they'll be more interested in hearing your ideas and approach).

The role could suit someone that has operated at this level before at similar scale, but equally, if you are from a larger company and looking for a step-up in responsibility we'd love to hear from you.

To apply, drop me your CV if you have one, but if your CV isn't quite ready to go, send us what you've got and we can have a chat.