HR Content Specialist

City of London, England
£275.00 - £350 per day
04 Jan 2019
03 Feb 2019
Emma Quirke
Specialist Area
General HR Function
HR Jobs Level
Full Time
Your new company
The successful candidate will be responsible for auditing, creating, improving and maintaining HR policy, workflow and content management for the Global HR portal. The role will be supporting the business in ensuring there are appropriate workflows, templates and policies for Human Resources and that all internal customers (Employees) are served appropriately via the HR Tool.

Your new role

* Reporting to the Group Service Delivery Manager and collaborating with other global Content owners in defining and developing Content Management policies, standards, guidelines and procedures for all areas of Human Resources.
* Serve as the system administrator for the HR portal and knowledge base in providing service excellence while creating and maintaining a seamless HR user experience.
* Develop and maintain a catalogue of knowledge consisting of guidelines, procedures and systems.
* Manage content and set design standards for the portal in order to communicate effectively with internal clients.
* Acquire up-to-date information regarding industry best practices and latest technology to improve internal practices, reduce operational cost and increase operational efficiency.
* Define and create process-specific content for the portal (strategy, policy, procedures, news) and ensure content is consistently up-to-date and relevant.
* Develop database maintenance procedures including generation, initial load, change control and archiving in order to ensure data integrity.
* Responsible for the delivery of HR Portal maintenance, including development of functional/technical specifications, troubleshooting issues and implementing initiatives alongside the GSDM.
* Collaborate with Marketing and design teams to plan and develop relevant processes, site content, style and layout and ensure that delivery teams have the relevant tools to provide great customer service.
* Ensure compliance with the law (eg. Copyright and data protection)
* Stay up to date with developments and generate new ideas to draw audience's attention.
* Ability to write processes and standard operating procedures with little guidance.
* Manage content distribution to online channels and social media platforms to increase web traffic.

What you'll need to succeed

* Proven work experience as a Process/content manager for HR online portal such as Service Now or Remedy BMC.
* Experience working in a large matrix financial services firm will be a must
* Hands on experience with MS Office and Visio.
* Basic technical knowledge of HTML and web publishing.
* Familiarity with social media.
* Excellent writing skills in English
* Attention to detail and ability to document processes to a clear and high standard.
* Good organisational and time-management skills.
* An independent and strategic thinker with a hand-on approach.

What you'll get in return
Along with a competitive day rate you will have the opportunity to work for leading financial services organisation to shape content across their new Learning system.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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