Operational Learning Advisor
I am currently working with a regulatory body based in south London to recruit an Operational Learning Advisor on a permanent basis.
This role supports the L&D Manager in the management of the full learning & development cycle including design and delivery of training.
The main accountabilities held within this role will include:
- Support and promote the delivery of the Customer Service Strategy and be aware of developments in service delivery best practice particularly in the call-handling environment
- Carry out the learning needs analysis across the department
- Design, develop and deliver learning and development programmes
- Apply appropriate learning evaluation methodology to measure business impact and quality of learning interventions
If you are interested in this role and believe you meet the required criteria, please submit your application ASAP.