Head of People & Culture

Dudley, West Midlands
10 May 2019
10 Jun 2019
HR Jobs Level
Director / Head / VP
Contract Type
Full Time
CIPD Membership
CIPD Member, Non CIPD member

The Museum is one of Europe’s best and most successful open-air museums.  We welcomed over 350,000 visitors in 2018, have a turnover of £8m, many national awards to our name, a rising reputation and impact, Designated collection and are financially self-reliant.  We are close to our visitors, and our 500 staff and volunteers are focussed on providing highly valued experiences.

Our strategic view is that success originates from being an independent heritage business, rather than a service, and giving equal weight to our purpose as museum + charity + visitor attraction.

As if that wasn’t enough, to enable us to keep doing the things we do best, we are looking forward to embarking upon the single largest development in our 40-year history, with a £25m investment, taking our story into the 1940s, 50s and 60s.

As part of a major restructuring, we are now looking to recruit the following new role to join the Museum Team which will report to the Managing Director.

Head of People & Culture

Salary: c£48,000

Closing date: 5pm, Monday 27 May 2019

Please apply in confidence to jobs@bclm.com by sending your CV and a two-page covering letter including how you meet the person specification. 

Thank you for your interest in joining the Museum Team.

Head of People & Culture

To support the success, development and positive impact of the Museum, through the development of effective people and culture strategies, and oversight of Human Resources administration and policies.

Key Responsibilities & Accountabilities (What You’ll Do)

  • Lead, manage, inspire and develop the People & Culture Team.
  • Support the Museum’s Managing Director with the development of strategy and business planning.
  • Develop a Museum-wide People Development & Support Strategy, including for staff, volunteers and Trustees.
  • Ensure that Human Resources systems, structures and skills are in place to support the delivery of strategy and are legally compliant.
  • Develop volunteer support for this area of the Museum’s work.
  • Develop and manage annual budgets.
  • Develop and keep under review, relevant policies.
  • Deputise for the Managing Director, as required, for this area of the Museum’s work
  • Represent the Museum externally, relevant to the scope of the post.
  • Maintain awareness of emerging national best practice and legislative changes, relevant to the scope of the post.
  • Determine a strategic approach to pay, grading and benefits.
  • Develop and keep under review, terms and conditions of employment.


  • Compliance with relevant legislation.
  • Performance of the People & Culture Team.
  • Pay, grading and benefits.
  • Trade union relations, and with elected staff representatives.
  • Confidentiality.
  • Dimensions
  • Delegated responsibility for an annual budget of £100k.
  • Direct reports x 2.
  • Head count of c500 staff and volunteers, across a wide range of professional disciplines and front-line roles.
  • Working Relationships
  • Principal advisor on Human Resources.
  • Expected to interact with external groups, staff, volunteers, students and occasionally, the public.
  • Expected to interact at middle and senior management level daily and weekly, and occasionally with the Museum’s governing body, committees and Board of the Enterprises Company.
  • Expected to interact with other museums, partners and external organisations, including Arts Council England, universities, professional bodies, legal advisors and occasionally, the media.
  • Communication includes negotiation and influencing Board of Trustees and Enterprises Company, managers and direct reports, information giving/receiving.

Person Specification:
(What You’ll Need)
Professional HR qualification with evidence of continuous professional development
Essential - CIPD qualified (Level 5) or equivalent
Desirable - CIPD qualified (Level 7) or equivalent


  • A record of successful leadership and achievement relevant to the purpose and scale of the role.
  • Experience of working with teams at a high level to support defining the direction and strategies of an organisation.
  • Experience of successfully managing and developing external relationships and partnership-working.
  • Strong business discipline.

Personal Attributes

  • Enthusiasm for the Museum’s aims and its independence, a broad understanding of heritage and conservation issues, public engagement and customer-facing activities, and an interest in all areas of the Museum’s work.
  • Ability to represent an organisation clearly and compellingly to internal and occasionally, external audiences.
  • Integrity.
  • Ability to work effectively with colleagues.
  • Ability to support a working environment which attracts and retains talent.

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