Systems Support Administrator (Training)

Systems Support Administrator

Here at Network Rail, we believe that investing in our people is key to improving the safety, reliability and efficiency of the railway. This in turn, means that we can serve the needs of our customers and the travelling public. Network Rail Training is committed to this goal. We aim to build an environment where every individual is able to succeed and is inspired to reach their full potential, helping the company to become a natural choice for talented people to join.

We deliver a wide range of learning solutions from technical and vocational skills, through to professional development, safety, leadership, new entrant programmes and higher education designed and developed to enable continuous improvement of safety and business performance across the business. Everything we do is to support our safety culture of getting everyone home safe every day.

The Development & Technology Enhanced Learning team own the design and development of skills-based training materials for both internal and external customers. With an input into new requirements right through to the review and updating of existing materials/toolkits, they oversee the process from initial learning outcome request through design to evaluation & completion. A customer facing team who are focused on providing innovative and creative training solutions and ideas, from animation through to virtual reality.

Job purpose:

Implement data management and configuration programmes for all corporate learning and competence management systems, to maintain the integrity of training and assessment data and materials.

Key Accountabilities:

• Provide system advice and support to internal and external customers or stakeholders to promote consistent and compliant use of Network Rail’s corporate learning and competence management systems.
• Update Network Rail’s training and assessment documentation distribution systems, and the online catalogue, in a timely manner to meet publication deadlines for new courses or changes to existing course materials.
• Provide customer support and manage income recovery processes for external training providers and users of distributed training and assessment content through training materials publication and/or learning management systems.
• Update training and competence recording systems and interfaces between Network Rail and 3rd party systems to reflect additions, amendments and deletions to the competence management system.
• Develop and execute routine reports to monitor data on supporting training and competence systems and undertake corrective action where data inconsistencies are found.
• Manage the publication of training and assessment documentation and maintain document control records.
• Document and maintain systems processes and guidelines.
• Support the Development and Technology Enhanced Learning team in delivering system related improvement projects as required

  Job skills, experience and qualifications:

Essential

• Proficient in the use of Microsoft Excel and a working knowledge of other Microsoft office software
• Excellent customer service skills
• Experience of working with databases and learning and competence management systems
• Excellent attention to detail and quality driven approach to working
• Ability to demonstrate personal accountability when striving for results, whilst consistently role-modelling core behaviours of collaboration and customer-centred decision making.
• Ability to assess and challenge risky or unsafe actions, or poor behaviours of others

Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria.

Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life.

Closing date: 21.06.19

Please follow the link and apply, alternatively please visit our careers website: https://www.networkrail.co.uk/careers and search reference:  IRC2153149