Learning & Development Advisor
I am currently working with a regulatory body based in south London to recruit a Learning & Development Advisor on a permanent basis.
This role supports the L&D Manager in the management of the full learning & development cycle including design and delivery of training.
The main accountabilities held within this role will include:
- Support and promote the delivery of the Customer Service Strategy and be aware of developments in service delivery best practice particularly in the call-handling environment
- Carry out the learning needs analysis across the department
- Design, develop and deliver learning and development programmes
- Apply appropriate learning evaluation methodology to measure business impact and quality of learning interventions
Ideally applicants for this role will have a background in customer service, retail, regulatory bodies or call centre training.
If you are interested in this role and believe you meet the required criteria, please submit your application ASAP.