HR Shared Services Manager

Redditch, England
£50000 - £55000 per annum + Car Allowance
10 Sep 2020
10 Oct 2020
Ryan Fountain
Specialist Area
General HR Function
HR Jobs Level
Full Time
Are you an experienced HR Shared Services Manager? Are you immediately available and looking for your next challenge? Do you have a strong HR Operational and Strategic background? If so, I have an opportunity for an Interim HR Shared Services Manager to join a growing business based in North Worcestershire for a period of 7 months.

As the HR Shared Services Manager, you will be responsible for the day to day management of the HR team to ensure that all employees receive a highly efficient and consistent HR service across all aspects of their employee life cycle.

Key Responsibilities:

* Challenge and influence current ways of working to drive a positive change and lead improvements
* Partnering with the wider HR team and other stakeholders to ensure that an appropriate framework is in place to guarantee consistency across the business
* The design, setting up and implementing of internal SLAs for the HR SSC
* Co-Lead on ER support on any restructure activities, TUPE or redundancies
* Running process mapping exercises to produce bespoke optimal processes
* Tracking and monitoring of all people KPI's to improve the performance of the HR practices
* Ensuring all employee lifecycle events and key documentation are recorded and up to date
* Acting as an escalation point for any complex cases and queries received by the HR SSC team
* Support wider Shared Services agenda/projects

Required Skills:

* Proven experience of managing a team
* Highly analytical and data focused
* Experienced at setting, tracking, and reporting KPIs and SLAs
* Excellent written and oral communication skills
* Excellent interpersonal and stakeholder management skills
* Comprehensive and thorough knowledge of employment law and practice.
* Ability to present and resolve complex issues
* Able to travel throughout the UK when required
* Fully CIPD qualified

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