HR Query Team Advisor

3 days left

Stevenage, Hertfordshire
££ Competitive salary and benefits package
11 Sep 2020
27 Sep 2020
Specialist Area
General HR Function
HR Jobs Level
Contract Type
Full Time
CIPD Membership
CIPD Member

Bedfordshire Police, Cambridgeshire and Hertfordshire Constabularies (BCH) are looking to recruit Query Team Advisors to join a newly-established Query Team within the HR department, supporting officers and staff across Cambridgeshire, Bedfordshire and Hertfordshire.

This is an exciting time to join BCH with the HR function embarking upon a period of transformation to better reflect the business needs of the policing service it supports. Our multi-disciplined HR team delivers to a collaboration of local forces and departments with wide ranging priorities and we are implementing an ambitious new operating model that will provide strategic oversight and support local working.  Our Query Team provides a one stop shop for immediate HR queries, which are received from across the three counties mainly via an electronic system and by telephone.

Reporting to a Senior Query Advisor, the Query Advisors will be the first point of contact for officers and staff. They will independently provide expert HR guidance in response to a range of queries.  Providing excellent customer service, every member of the team will actively work to resolve queries at the earliest opportunity and to provide solutions for customers.

Providing a quality HR service to our customers and optimising the use of digital technology are paramount to our vision of the new HR model.  The Query Advisors will support this by delivering a customer focussed service which provides accurate and reliable information and guidance whilst actively identifying improvement opportunities.   

You will be a Level 5 Associate member of the CIPD or have equivalent experience. Applicants must have experience of applying employment legislation to a broad range of HR issues, and of advising customers on a range of HR matters.

Post holders will be based in Stevenage and may occasionally be required to travel to other sites across Bedfordshire, Cambridgeshire, Hertfordshire.

In return BCH are offering a competitive salary and benefits package and a genuine opportunity to help make a real difference to your local community.

Please follow the link provided in order to apply.

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