Employee Relations Co-ordinator

Recruiter
Hays
Location
Watford, England
Salary
£24000 - £26000 per annum + plus great benefits
Posted
21 Oct 2020
Closes
20 Nov 2020
Ref
3877401
Contact
Sarah Warburton
Specialist Area
Employee Relations
Contract Type
Permanent
Hours
Full Time
Employee Relations Co-ordinator - Watford - £24-26,000 plus great benefits

Our client is a commercial organisation that has a newly created role for an Employee Relations Co-ordinator to join the team on a permanent basis. Reporting into the Assistant ER Manager, your role will be to field incoming calls to the ER Team. The calls will be on a variety of issues ranging from straightforward enquiries to complex ER issues which will need to be escalated.

Responsibilities will include:-

- Provide an efficient, professional and customer focused first response service
- Work in partnership with the ER Specialists
- Respond to queries in relation to policies and procedures
- Ability to handle large call volumes
- Update case log
- Support ER Specialist with administration including letters, invites, absence and AWOL processes
- Support in the preparation of case documents
- Ad-hoc projects

You will need the following experience:-

- Ideally studying for (or willing to) CIPD
- Self starter with the desire and ability to deliver first class customer service
- Excellent telephone manner
- Commercially astute
- Team focused
- Excellent organisational and administration skills

In return they offer an excellent working environment and benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk