Service Improvement Analyst

Seeking an experienced Service Improvement Analyst for a company based in Middlesbrough


Your new role

* Interrogate customer insight and feedback data, including complaints, to help inform & direct service improvement
* Prepare reports and provide summary analysis of business performance in support of Senior Managers, Executives and Boards/Committees
* Undertake the completion of relevant performance data returns as required by regulators or in support of best practice
* Support project appraisal and the companies' approaches to assessing cost-benefit, financial and social returns on investment


What you'll need to succeed

* Educated to degree level and/or demonstrable experience in a similar role
* Good understanding of value for money principles
* Good understanding of the principles of performance management and business improvement
* Good understanding of the principles of tenant scrutiny


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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