Group Head of HR Service Desk

London (Greater)
£46,037 to £54,062 per annum, inclusive of London Weighting.
24 Feb 2021
14 Mar 2021
HR Jobs Level
Director / Head / VP, Manager
Contract Type
Full Time

London South Bank University

We are recruiting to the role of Group Head of HR Service Desk, which is a newly created role within the HR Service Desk.  This role will suit an individual who is excited by the prospect of developing a team of people and a system to provide the best possible service to the customer.


About you

You will have a sound understanding of ER, employment law, people related legislation and operational HR and experience of coaching and developing team members.

We are looking for a candidate who has experience of setting up and developing systems that improve the flow of traffic through a transactional HR team, creating a greater experience for the customer and the team members.

The successful applicant will be able to work with colleagues from across the group of institutions, identifying needs and flexing the service to deliver these.


Exciting work you will do

You will have the opportunity to move a service on to the next level, leading a team, researching and developing strategies to ensure continuous improvement of the service through system and process improvements.


The skills and experience you will need to be successful:

You will have a sound understanding of ER, employment law, people related legislation and operational HR.

You will have demonstrable experience of developing HRIS/technology and excellent knowledge of HR Systems.

You will have strong management skills – the ability to coach, motivate, lead and up skill teams of varying ability.

You will also have strong stakeholder management skills with the ability to engage diverse populations including HR, leaders, and employees in a sensitive and professional manner


Details about the role and How to apply

Permanent, 35 hours per week, 5 days.

For further information and to apply, please visit our website by clicking on the apply button below and upload a copy of your CV and a cover letter outlining how you meet the selection criteria.


Interview and assessment process:

Test, presentation and interview

It is expected that the interview and assessment will be held in March, 2021

Please Note: The Job Reference # for this post is REQ5439

Employment Visa: Under the UK Governments PSB scheme this role meets the criteria to be sponsored by LSBU for a Skilled Worker Route (SWR) application.

Please be advised that currently LSBU will only support the Certificate of Sponsorship for any employment visas and will not support the payment of the employment visa for the offered candidate and/or dependants.


During the unprecedented situation of Corona Virus (COVID-19), we want to provide some assurance that where possible we are continuing with recruitment to our vacancies and look forward to you applying.  Emails will be used to correspond with applicants, please ensure that you use an email account that you regularly monitor.  We have provisions to conduct interviews remotely and will direct you to the relevant video interviewing system via email.

To apply, please click 'Apply Now'

Closing date 14th March, 2021

Interviews will be held: TBC

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