HR Manager

3 days left

Clapham Common
£51,270 - £54,596 pa
16 Apr 2021
16 May 2021
HR Jobs Level
Contract Type
Full Time
CIPD Membership
CIPD Member



ROLE: HR Manager


SALARY: £51,270 to £54,596

HOURS: 37.5 full time


Overall purpose of the role

  • To be responsible for the development, delivery and operation of a high-performance HR function at Royal Trinity Hospice and Trinity Hospice Shops Ltd
  • To be responsible for and lead on employee relations casework
  • To be the first point of contact for employment advice for managers and staff
  • To contribute to the implementation of the HR departments strategic goals
  • To lead on organisation-wide work and projects as requested

Communication and relationships

  • To be able to communicate effectively at every level within the organisation
  • In conjunction with the Director of HR & OD translate strategic intentions into operational goals and actions
  • To provide and receive complex and sensitive information requiring sensitivity, tact and/or persuasive skills
  • Co-ordinate with the Director of HR & OD all communications and business for the Staff Involvement Committee
  • Be able to describe and discuss the corporate objectives of the organisation
  • Establish excellent internal working relationships with peers and colleagues
  • Skilled in written report preparation and note taking during meetings
  • Model the values and culture of the organisation in interactions and relationships at work

Knowledge, training and experience

  • Be expert in general HR practice and interpretation of employment law
  • Provide advice and guidance to managers and staff on employment law and complex employee relations casework including investigations and hearings
  • Knowledge and experience of job evaluation frameworks and panels
  • Understand the range of processes and procedures of the employment life cycle that ensures efficient and effective management of employee relations casework
  • Support managers in leading investigations and hearing panels
  • Develop and deliver learning workshops and other trainings

Analytical and judgment

  • Design and produce routine and ad hoc reports using Microsoft Excel on workforce information to support team and organisational needs in a timely manner
  • Analyse results of the staff survey, working with senior management team to set priorities and develop actions to improve staff experience
  • To understand and analyse information from multiple sources, often including strategic and corporate information, and use this to support decision making
  • Responsible for the provision of accurate and timely data to support team and organisational needs
  • Be able to interpret data to support innovation and service development
  • Skilled to support colleagues in decision making where there may be conflicting opinion and a range of options

Planning and organizational

  • Responsible for the implementation of operational plans to support strategic HR & OD intentions
  • Contribute to the delivery of wellbeing strategies for a motivated and healthy workforce
  • Champion and promote equality, diversity & inclusion initiatives e.g. Investors in Diversity and FREDIE (Fairness Respect Equality Diversity Inclusion and Engagement)
  • Be able to adapt to unforeseen circumstances and multiple demands on time
  • Chair internal meetings as appropriate
  • Lead and /or support a range of OD projects and initiatives e.g. staff survey
  • Represent the HR Department across organisational work streams and projects, working collaboratively and appreciating competing pressures for colleagues


  • Good standard of keyboard skills
  • Be able to travel within the catchment area to all retail outlets when required
  • Be able to travel to external meetings when required
  • Undertake moving & handling in line with policy and training when required

Policy and service development implementation

  • Review and write HR policies and procedures to ensure they are up to date and fit for purpose
  • In conjunction with the Director of HR & OD demonstrate how operational aims link to strategic goals and link with individual performance

Responsibility for finance and resources

  • To contribute to the budget setting process

Responsibility for Human Resources

  • To operate as team player within the HR team and be open to sharing of knowledge and experience to ensure HR best practice is delivered throughout Trinity
  • Responsibility for Information Resources
  • Maintain personal identifiable and sensitive data according to information governance guidance and policy
  • Ensure all casework documentation adhere to IG policy and process
  • Be a super-user for the HR online system
  • Monitor and analyse data entry from the HR system as appropriate
  • In conjunction with members of HR team maintain asset information register for HR case work

Research and development

  • Be responsible for own CPD
  • Undertake surveys and audits as required, such as staff satisfaction surveys and absence analysis

Freedom to act

  • To provide advice to managers and staff is guided by UK statute, organisational policy and procedure
  • Work within organisational policies and procedures to achieve agreed goals
  • With the agreement from Director of HR & OD develop and try new ideas for improved operational delivery and management
  • To deputise for the Director of HR & OD when requested

Mental effort

  • Be able to concentrate for long periods where there will be frequent interruption
  • Adapt to changes in planned work pattern, and manage multiple demands on time
  • Show an appropriate level of emotional intelligence and resilience
  • Seek support and guidance as required

Emotional effort

  • To have a high degree of self-awareness and use this to maintain own and others emotional well being
  • Resilience to frequently encounter emotional circumstances

Working conditions

  • Rare requirement to work in environments which are unpleasant
  • Daily requirement to travel for work
  • Daily requirement to use a computer or tablet device for extended periods of time

Supplementary information (included in all job descriptions):

Health and safety

Trinity has a Health and Safety policy applicable to all employees. Employees must be aware of the responsibility placed on them under the Employment Rights Act 1996 to ensure that agree safety procedures are carried out and to maintain a safe environment for all employees, patients and visitors. Implement at all times Trinity’s Lone Worker Policy

Infection control

The prevention and control of infection is the responsibility of everyone employed at Trinity. All staff and volunteers must be aware of infection control policies, procedures and the importance of protecting themselves, patients and visitors and in maintaining a clean and healthy environment.

Staff involvement

Trinity is committed to involve staff at all levels in the development of the organisation. Managers should ensure that staff are encouraged to be involved in organisational and service developments including business planning and they are able to influence discussions which affect them and their working conditions. All managers should support a culture of openness and inclusion so that staff feel free to contribute and voice concerns. They should develop and implement communications systems that ensure staff are well informed and have an opportunity to feedback their views.


Employees should be aware that Trinity produces confidential information relating to patients, staff and commercial information. All employees have a responsibility for ensuring the security of information and to comply with the Data Protection Acts, Access to Health records and Computer Misuse Act. Disclosure of personal, medical, commercial information, system passwords or other confidential information to any unauthorised person will be regarded as gross misconduct and may lead to disciplinary action including which may include dismissal.

Equal opportunities

All employees of Trinity are expected to be aware of, and adhere to, the provision of Trinity’s Equal Opportunities Policy and to carry out their associated duties and responsibilities under this policy.

Job description

This job description is intended an outline of the post holder’s duties and responsibilities. The list of responsibilities is not exhaustive and will be reviewed annually with the post holder as part of the appraisal review process.

This job description will be reviewed in the light of changing circumstances, and other duties may be required of the post holder in accordance with the grade. The job description may be varied in consultation with the job holder and the relevant Executive Team Member.



JOB TITLE:    HR Manager



Educated to degree level or equivalent

CIPD qualified Level 5 or equivalent


Masters level qualification in HR or a related field

Skills & Abilities


Substantial proven people management skills

Excellent verbal and written communication skills

Excellent interpersonal skills

Proven expertise of employment law

Proven knowledge of management processes (theory & practice)

Ability to support the development of HR practice with an understanding of the management of change

Ability to analyse complex information and recommend solutions

Ability to liaise and network effectively

Computer Literacy - Microsoft office packages


Trained mediator


Substantial proven HR generalist experience

Demonstrable experience of advising on complex employee relations case work

Proven experience of managing conflicting priorities to agreed timelines

Proven experience of managing difficult conversations

Strong track record of developing and implementing policy and strategy Proven experience of delivering workshops/training


Experience of working in or a good understanding of the third sector

Experience of the retail sector



Commitment to equality, diversity & inclusion (FREDIE)

Must feel comfortable working in a hospice environment



Similar jobs

Similar jobs