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Employee Relations Case Manager

£32,758 pa (plus £4,689 LWA, if candidate is working from London office) pro rata
Closing date
31 Oct 2021
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Closing date: 31 October 2021 at 11.30 pm

Interview date: w/c 8 November 2021 (subject to change if required) 

Do you have proven experience of managing, coaching and developing an Employee Relations team of advisers, or similar, plus a good working knowledge of employment law and managing complex ER cases? 

About Shelter 

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team 

Led by the Director of Strategic Enablement and four Assistant Directors, our Strategic Enablement Directorate brings together core support functions of HR Delivery, Finance, Tech & Data, Governance, Planning and Property. We also strive to be a centre of excellence - working with each other to ensure organisational objectives are clear and strategically aligned, whilst supporting the removal of any internal obstacles that emerge along the way. 


About the role  

Driving and delivering consistency and the effectiveness of processes and employee experiences, specifically through the ‘employee relations’ lens, is what’s required here.  That means identifying where there’s a need to focus and improve managers’ knowledge and experience and ensuring action Is taken where appropriate to address development opportunities. It also means supporting the business as a dedicated senior ER specialist, seeing that expert advice and guidance is provided and empowering managers during difficult employee experiences. Supporting the evolution of the ER function within Shelter will be important too, as will making sure the service operates effectively and efficiently. And, when it comes to driving process improvement, ensuring Advisors are engaged with the ER continual improvement journey, monitoring team and individual performance or ensuring our case management system is maintained effectively, again, we’ll count on you.

About you 

To succeed, you’ll need an HR qualification (CIPD) or equivalent proven employee relations experience that includes managing a telephone-based HR Advise helpline or similar. You will be experienced in managing the performance and service delivery standards of a geographically dispersed team. You’ll also need excellent communication skills, both verbal and written, together with lots of tact and diplomacy. Proficient using Microsoft Office applications such as Word, Excel, PowerPoint, SharePoint, Teams & Skype, familiarity with case management software would be an advantage.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society. 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associate

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