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HR Manager

The Pensions Ombudsman
Canary Wharf, London (Greater)
£52,500 per annum
Closing date
14 Nov 2021

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Contract Type
Full Time, Part Time / Job share
HR Jobs Level
Specialist Area
Recruitment & Resourcing
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The Pensions Ombudsman has an opportunity for a HR Manager to join our team based in Canary Wharf (with substantial homeworking). You will be working on full or part time, on a permanent contract basis and in return you will receive a competitive salary of £52,500 per annum.

Who are we?

When someone has tried to resolve a problem with their pension and isn’t satisfied with the outcome, that’s where we can step in and help.

As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding and enforceable in court.

Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent.

About the role of our HR Manager:

This role is part of TPO’s wider Corporate Services team and provides the professional lead for all HR advice and support. The role is responsible for managing the delivery of all ‘business as usual’ services along with developing and implementing new initiatives and policies. The role manages the HR Business Partner.

The HR team consists of the HR Manager and HR Business Partner. Consequently the role spans from being very hands-on in the delivery of the HR service through to influencing senior management in the development of HR strategy in line with organisational objectives.

Key responsibilities of our HR Manager:

  • Support and advise the Executive Committee on HR policy and strategy issues.
  • Ensure the provision of a complete HR advisory service to TPO, covering employee relations, learning and development, recruitment, diversity and inclusion and HR administration, including administration of TPO’s HR systems such as the HRIS, ATS, benefits platform etc.
  • Ensure all HR documentation including policies, procedures, processes and the staff guide are updated to comply with latest legislation, sound HR practice and to promote diversity and inclusion.
  • Manage the HR Business Partner, maintaining oversight of that role’s output of project work, advice given to managers and outcomes of partnering meetings with department heads.
  • Oversee the full recruitment cycle including drafting advertisements, job descriptions; application forms, interview packs and administration of the ATS in liaison with the system supplier.
  • Oversee plans for learning and development, ensuring all delivery is cost effective and meets learning objectives.
  • In conjunction with the Head of Finance, oversee the monthly payroll process.
  • Oversee the operation of staff surveys ensuring appropriate analysis and benchmarking.

Experience we’re looking for in our HR Manager:


  • Providing sound advice across employee relations, performance management, learning and development, recruitment and diversity and inclusion to a professional client management group.
  • Supporting a senior management team in the development and implementation of a broad-based HR strategy.
  • Administration and effective use of a range of HR systems, including operation of self-service systems, applicant tracking systems and other online platforms, ensuring compliance with data protection principles.
  • Use of project management methodologies to ensure successful delivery of critical cross-functional initiatives.
  • Effective use of data sources for providing management information and insight to stakeholders.
  • Management of external suppliers for the delivery of HR services, such as training, occupational health etc.


  • Qualified at, or working towards, MCIPD or equivalent.
  • Working within public sector HR.

We offer a range of benefits, including a defined benefits pension scheme, 27.5 days of annual leave and flexible working.

All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service.

TPO is a Disability Confident accredited employer.

If you feel that you have the skills and experience required to become our HR Manager, please click ‘apply’ today. We would love to hear from you!

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