Head of People Operations

Head of People Operations

We’re looking for an experienced leader in HR to act as our new Head of the People Operations. You’ll lead a team responsible for all levels of operational HR across a range of activities throughout the employee lifecycle, including recruitment, pre-employment checks, payroll, induction, contractual changes, L&D and exit.

You’ll be an inspiring leader who can build and develop a People Operations team that can scale and support the company as it grows. Following a period of change, GOSH Charity has an exciting new strategy with people at its heart. You’ll review our internal systems and processes, being both challenging as well as supportive to ensure excellent levels of service.

Overseeing the tools and systems used in the team, you’ll develop a People Team Dashboard to track key People metrics and measure improvement and progress. You’ll be confident handling complex and difficult situations with thought and consideration. Following a period of change, GOSH Charity has an exciting new strategy with people at its heart. We’re focused on continuous improvement and ensuring every employee has the best experience in order to deliver on our ambitious goals for seriously ill children.

About the Team

As leader of our People Operations Team, you’ll report to the Deputy Director of People and manage a team of coordinators and an administrator. You’ll work closely with your colleagues the People Business Partners, L&D Specialist and EDI & Wellbeing Specialist to understand business needs of colleagues across the charity and develop solutions to offer a best in class HR service.

About You

You’ll have a background in operations-focussed HR, and be happy working independently taking on both the strategic and the practical side of the HR services function. With both technical knowledge and ability to coach & influence real change, you’ll be an inspiring leader who can translate high level objectives into action.

The ideal candidate will also have experience in the following areas:

• Working with an integrated HRIS and payroll (Cascade preferred, but not essential) with a focus on continuous improvement
• Policy and process review, redesign and implementation
• Recruitment, onboarding and induction
• People metrics and KPIs for communication to a broad range of audiences

About the Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 600 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.

Recently awarded with a ‘Best Companies 2-star accreditation' and placed number 17 on the 2019 Sunday Times Best 100 Not-for-Profit Companies list - we offer a range of attractive benefits including; a flexible approach to working, 30 days holiday, life assurance, enhanced employer pension contributions, and a discounted season ticket loan.

Our Commitment to Equality, Diversity and Inclusion

We recognise that people from some backgrounds are under-represented in our workforce and across the wider Charity sector. In April 2021 we launched our ambitious three-year EDI strategy committing to becoming a more inclusive workforce, reflecting the diverse communities that we work with and for and demonstrating this through all our areas of work.

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from Black, Asian and Ethnic Minority backgrounds, people with a disability, people who are LGBT+ or who are from less advantaged socioeconomic groups.

Further information on our EDI strategy can be found on our website.

Our approach to hybrid working

This role is based in our Central London office (WC1N, opposite Russell Square underground) with the option to work remotely up to three days a week.

Please refer to the full job description below for more information.

How to Apply

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application, and should refer to the 'GOSH Charity Information Pack' on the Careers page of our website before you apply.

Closing date: Midnight on 25th January.

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment. 

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