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Customer Service Advisor

Employer
Hays
Location
Liverpool, England
Salary
Up to £23000.0 per annum + £23,000 per annum
Closing date
13 Apr 2024

View more

Sector
Sales/Customer Service
Contract Type
Permanent
Hours
Full Time
HR Jobs Level
Advisor
Specialist Area
General HR Function
CIPD Membership
Non CIPD member

Job Details

Your new company
My client, a fast-growing E-commerce business based in Liverpool, is seeking a professional customer service advisor to join their team on a permanent basis.
Your new role
You will be joining an organisation who pride themselves on the service they provide to a worldwide customer base. The company is going through a period of growth and is in an exciting period of expansion.
If you have a passion for going that extra mile and have experience of providing a first-class service across multichannel, including Instagram, Facebook and TikTok, I want to hear from you.
The hours of work are being offered Monday, Tuesday and Thursday 09.00am - 17.00pm (Office Based), Friday 09.00am - 17.00pm and Saturday 09.00am - 15.00pm (Home based)
Salary of £23,000 per annum
Some of your duties will include but not limited to
Providing a first class service across multichannel, phone, email and social media
Updating all systems with compressive notes ensuring all details are recorded
Keeping up to date with all new products and ensuring you are providing accurate information to all clients and customers
Have the ability to build rapport with ease with all customers at all levels
Providing weekly reports as requested Working towards and achieving weekly KPIs

What you'll need to succeed
Proven history within a customer service position
Excellent communication skills, both written and verbal
Strong attention to detail
Ability to build lasting business relationships to encourage repeat business
Good working knowledge of Microsoft packages, including Word and Excel
Objection handling experience

What you'll get in return

Working for an exciting organisation that can offer progression opportunities
Friendly and supportive team
Hybrid working model
Competitive salary
Working for a continually growing and high-performing culture


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

About Hays

 

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

 

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

 

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

 

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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