Skip to main content

This job has expired

HR Shared Services Assistant

Uxbridge, England
£20.0 - £21.0 per hour + Up to £21 an hour
Closing date
19 Apr 2024

View more

Job Details

Your new company
You will be working for a biopharmaceutical company that discovers, develops and commercialises innovative therapeutics in areas of unmet medical need.

In this role you will join a fast-paced HR Shared Services (HRSS) team and will be responsible for managing HR case management through self-service. This position leverages technology, digital platforms, and HR systems. If you are enthusiastic about your career in Human Resources, enjoy helping employees find answers to their HR-related questions, and is interested in continuing to build upon their knowledge across all HR functions, then this is the opportunity for you!

Your new role

* Utilise case management system tools to respond to written enquiries from employees, managers, retirees, and family members regarding HR questions, issues, problems, and status changes within defined SLAs and quality measures.
* Escalate cases in accordance with, and as defined by HRSS policy and procedures to the appropriate team.
* Interface with internal and external resources to furnish or obtain needed information to close cases not escalated.
* Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate.
* Meet or exceed goals and key performance indicators for optimal delivery of service to all customers.
* Contribute to the on-going development of the HR knowledge base and Employee Support Centre.
* Collaborate with other regional HRSS teams for alignment and knowledge sharing.

What you'll need to succeed
You will need to possess a strong customer service orientation, possess the ability to navigate complex conversations, determine customer needs and provide solutions that satisfy customers. Able to listen and discern the true need of customers to determine the appropriate resolution. Interpersonal skills to effectively communicate with all business contacts and handle all issues that may be sensitive in nature.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


About Hays


At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.


Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.


Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.


And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert